Uncut Parcel Opening Video is Mandatory for Complaints
1
Before opening the parcel, clearly show the address label, as well as all four sides of the package in the video.
2
The video must be continuous, with no cuts, pauses, or edits from start to finish.
Return Conditions:
Returns or replacements are only accepted if the product is Damaged, Wrongly Sent, or has a Major Dispute shown clearly in the opening video. Requests for other reasons will not be entertained.
❌ Excuses Not Accepted
Forgetting to record
24 Hours passed
Video was edited
Packaging already open
Important Note: We strictly adhere to these rules for transparency. Complaints without a valid 24-hour window and uncut video won't be accepted.
Please cooperate for a smooth and hassle-free experience.
