Uncut Parcel Opening Video is Mandatory for Complaints
1
Before opening the parcel, clearly show the address label, as well as all four sides and corners of the package in the video.
2
Proceed to open the parcel and thoroughly check the product. Show issues like damage, missing items, or wrong products clearly.
3
The video must be continuous, with no cuts, pauses, or edits. Complaints are only accepted if the issue is shown in the unedited video.
❌ Excuses Not Accepted
Forgetting to record
No one at home
Regular buyer
Don't know how
Important Note: Do not share fake videos. We strictly adhere to these rules and won’t accept complaints without valid, continuous videos as described.
Why is this required? This policy is to maintain transparency and follow standard business practices, not due to distrust.
Please cooperate for a smooth and hassle-free experience.